Experience
Vee
Service Designer Intern
New York, USA
09/2023-12/2023
IBM
Interaction Designer Intern
Shanghai, China
03/2023-05/2023
Advent Health
Design Lead [SCAD PRO]
Savannah, USA
06/2023-8/2023
Researcher and designer
[SCAD PRO]
Savannah, USA
09/2022-11/2022
SHILIN Vision
Product Designer
Beijing, China
03/2021-09/2021
Created HireFly, a HR management portal responsive website end to end user experience and user interface design to improve user satisfaction rate by 19.8%.
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Managed and implemented company design system via collaborating with Eng and PM teams to ensure product consistency & enhance working efficiency by 2X.
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Transferred 10+ key user research findings into 5 product feature ideas via analyzing performance data and conducting 200+ UX surveys & 15 user interviews.
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Validated and proposed 5+ UX approaches to stakeholders by hosting 2 co-creation UX workshops to define business opportunities & improvement areas.
Designed & conceptualized Porsche Automative HMI end to end UX approaches and proposed to stakeholder teams by leveraging IBM 2X Grid design system.
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Iterated company Figma iconography design system and validated UX solutions via hosting A/B testings & user interviews to improve user engagement by 5.5%.
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Strategized & demonstrated 6+ interaction prototypes to optimize cross-surface (smart phone to Automotive HMI system) user experience based on user insights.
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Hosted weekly UX share-out to advocate UX design spirit and human-centered design principle with PM, Eng, and Research teams.
Generated MINI City iOS mobile app solutions and created sketches, wireframes, high-fidelity prototypes by leveraging Apple Human Interface Guideline (HIG).
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Collaborated with User Researchers and PM to conduct 26 user interviews and 180+ surveys to identify 30+ user needs and 10+ insights for product iteration plan.
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Analyzed competitor products to define product opportunities and presented 3+ UX approaches via conceptualizing end to end user flows, high fidelity mocks, and prototypes with client teams to validate UX solutions.
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Strategized UX plans via creating early stage end to end UX concepts and managed UX team workflows in Jira to ensure MVP launch UX deliverable quality.
Innovated Google Share Mode Android app end to end UX solutions by applying Google Material Design System to conceptualize in-person data privacy design.
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Conducted 20+ usability testings and user interviews to validate 5+ UX approaches, resulting in bringing up user satisfaction rate by 6.7%.
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Defined 5+ user journeys by analyzing user insights & feedback and competitor products to explore the product business opportunities.
Created Meilin Miracle Cosmetics product line package design and digital assets to unify the company visual representation and boost product selling with 4.3%.
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Designed company visual identity & design systems to promote business branding.
Design Skills
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Responsive web design
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Mobile app design
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User experience design
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Persona
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User Journey Mapping
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Conceptual
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Modeling Sit Mapping
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Information architecture
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Sketching
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Storyboarding
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User Flow
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Design system
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Wire-framing
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Hi-fi prototype
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User interface design
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Accessibility Design
Research Skills
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User Research
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Contextual Inquiry
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Competitive Analysis
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Qualitative Research
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Quantitative Research
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Affinity Mapping
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Card Sorting
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A/B Testing
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Usability Testing
Tools & Programming
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Figma
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Sketch
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Adobe xD
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PS/ AI/ AE/
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Adobe CS
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Principle
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Flinto
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Miro
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Rhino
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Keyshot
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InVision
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Jira
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Trello
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HTML
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CSS
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Javascript
Education
Service Design
MFA
2020-2024
Product Design
MFA
2015-2019
Savannah College of Art and Design (SCAD)
Major courses:
Service design theory; Theory of Interaction Design; Ideation Models and Process; Financial Reporting/Analysis; Research and Design; Risk: Quantitative Insights; Visualizing Services; Service Prototyping & Testing; Systemic Innovation; Service Design Implementation; etc
Jiangnan University
Major courses:
Product Design Theory; Product Design Research; Product Design Prototyping; etc